Privacy Policy

Effective Date: September 30, 2026
Last Updated: September 30, 2026

Solutions360LLC (“Solutions360,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information entrusted to us.

This Privacy Policy explains how Solutions360LLC collects, uses, discloses, protects, and retains information when you visit our website, communicate with us, request information about our services, or otherwise interact with our online services.

Solutions360LLC provides medical billing, revenue cycle management, coding, credentialing, accounts receivable, insurance verification, and related administrative services to healthcare providers, medical practices, and healthcare organizations.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website and services, we may collect different categories of information.

Information You Provide Directly

You may voluntarily provide information when you:

• Contact us through our website

• Request a consultation

• Request information about our services

• Communicate with us by email or telephone

• Submit a business inquiry

• Subscribe to communications

• Apply for employment or other opportunities

• Enter into a business relationship with us

Information you provide may include:

• Full name

• Business or medical practice name

• Email address

• Telephone number

• Job title or professional role

• Business address

• Website address

• Information about your practice or organization

• Information contained in your inquiry or communication

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of website visits

• Referring website or page

• General website usage information

• Device and technical information

• Website interaction information

We may collect this information through cookies, pixels, analytics technologies, server logs, and similar technologies.

2. Protected Health Information (PHI)

Solutions360LLC provides medical billing and related administrative services that may involve handling protected health information (“PHI”) on behalf of healthcare providers and other HIPAA-covered entities.

When Solutions360LLC acts as a HIPAA business associate, PHI is handled in accordance with applicable HIPAA requirements, our security and privacy procedures, and the applicable Business Associate Agreement (“BAA”).

HHS identifies billing and claims processing among activities that may constitute business-associate functions when PHI is involved. Business associates are subject to certain direct HIPAA obligations, including requirements relating to safeguarding PHI.

Solutions360LLC maintains policies, procedures, safeguards, and administrative practices designed to comply with applicable HIPAA requirements when handling PHI.

Important Notice Regarding PHI

Please do not submit patient medical records, protected health information, Social Security numbers, insurance information, or other sensitive patient information through a general website contact form or ordinary email unless Solutions360LLC has specifically provided a secure method for doing so.

Existing clients should use the secure communication or transmission method provided by Solutions360LLC when submitting PHI.

3. How We Use Information

We may use information collected through our website and business communications to:

• Respond to inquiries

• Respond to consultation requests

• Provide information about our services

• Communicate with prospective and existing clients

• Provide requested services

• Manage client relationships

• Improve our website and services

• Analyze website performance and usage

• Maintain website security

• Detect and prevent fraud, abuse, or unauthorized activity

• Maintain business and administrative records

• Comply with legal and regulatory requirements

• Send service-related communications

• Send marketing communications where permitted by law

• Measure and improve our advertising and marketing efforts

Where information constitutes PHI received by Solutions360LLC in its capacity as a business associate, we will use and disclose that PHI only as permitted or required by applicable law and the applicable BAA.

4. How We Share Information

Solutions360LLC may share information with third parties when reasonably necessary to operate our business, provide services, communicate with clients, maintain security, or comply with applicable law.

These parties may include:

• Website hosting providers

• Technology providers

• Security providers

• Analytics providers

• Email and communication providers

• Customer relationship management providers

• Scheduling platforms

• Professional advisors

• Contractors and service providers

• Government authorities when required by law

• Legal or regulatory authorities where appropriate

• A successor or acquiring entity in connection with a merger, acquisition, reorganization, financing, or sale of assets

Where HIPAA applies, PHI will only be disclosed as permitted or required by applicable law and the applicable BAA.

Where a service provider creates, receives, maintains, or transmits PHI on behalf of Solutions360LLC in a HIPAA-regulated relationship, appropriate contractual protections, including a Business Associate Agreement where required, will be maintained.

HHS explains that BAAs establish permitted and required uses and disclosures of PHI and require appropriate safeguards.

5. Cookies, Meta Pixel, and Similar Tracking Technologies

Solutions360LLC uses cookies, pixels, and similar technologies to help operate, secure, analyze, and improve our website and understand how visitors interact with our online services.

These technologies may collect information such as:

• IP address

• Browser information

• Device information

• Pages visited

• Website interactions

• Referring pages

• General website usage information

• Advertising and campaign-related information

Meta Pixel

Solutions360LLC may use the Meta Pixel, a tracking technology provided by Meta Platforms, Inc., to help us:

• Understand website activity

• Measure advertising effectiveness

• Measure conversions

• Improve advertising campaigns

• Understand how visitors interact with our website

• Improve our marketing and website experience

The Meta Pixel may collect certain technical, device, browsing, and interaction information as described by Meta’s applicable policies.

Solutions360LLC does not intentionally use Meta Pixel or similar advertising technologies to transmit patient medical records, diagnoses, treatment information, insurance information, billing information, or other PHI to Meta or other advertising platforms.

We take reasonable steps to configure our website and tracking technologies to reduce the risk that PHI is transmitted through advertising or analytics technologies.

HHS guidance explains that HIPAA-regulated entities must consider whether online tracking technologies collect or disclose PHI and must comply with applicable HIPAA requirements when PHI is involved.

A privacy policy itself does not authorize an otherwise impermissible disclosure of PHI to a tracking vendor. Where a tracking technology vendor is required to handle PHI in a HIPAA-regulated relationship, applicable HIPAA permissions and contractual requirements, including a BAA where required, must be addressed.

Cookies

Our website may use cookies and similar technologies to:

• Maintain website functionality

• Remember preferences

• Analyze website traffic

• Measure advertising performance

• Improve website performance

• Understand visitor interactions

• Support website security

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Third-Party Services and Tracking Providers

Solutions360LLC may use third-party providers to support:

• Website hosting

• Website analytics

• Website security

• Website performance monitoring

• Advertising and marketing

• Email communications

• Appointment scheduling

• Customer relationship management

• Business operations

These providers may process information on our behalf or collect information directly through technologies integrated into our website.

Third-party providers may have their own privacy policies and terms governing their services.

Solutions360LLC takes reasonable steps to configure its website and third-party technologies so that PHI is not intentionally transmitted to advertising or analytics providers through tracking technologies.

Where a third-party provider is required to handle PHI on behalf of Solutions360LLC in a HIPAA-regulated relationship, appropriate contractual and security safeguards will be used, including a BAA where required.

7. Data Security

Solutions360LLC maintains administrative, physical, and technical safeguards designed to protect information against unauthorized access, use, alteration, disclosure, or destruction.

Where HIPAA applies, Solutions360LLC maintains safeguards designed to protect electronic protected health information (“ePHI”) in accordance with applicable HIPAA requirements.

HIPAA’s Security Rule addresses safeguards including access controls, audit controls, authentication, integrity protections, and transmission security.

Although we take reasonable measures to protect information, no website, electronic transmission, storage system, or security measure can be guaranteed to be completely secure.

8. Data Retention

Solutions360LLC retains information for as long as reasonably necessary to:

• Provide requested services

• Respond to inquiries

• Maintain business and client records

• Fulfill contractual obligations

• Comply with legal and regulatory requirements

• Resolve disputes

• Enforce agreements

• Prevent fraud or misuse

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

Information subject to a client agreement or HIPAA requirements may be retained, returned, or destroyed according to the applicable agreement and applicable legal requirements.

9. California Privacy Rights

Solutions360LLC is located in California and may be subject to California privacy laws, including the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), where applicable.

Depending on applicable law and your circumstances, California residents may have rights that include:

• The right to know about personal information collected about them

• The right to request access to personal information

• The right to request deletion of personal information, subject to applicable exceptions

• The right to request correction of inaccurate personal information

• The right to opt out of certain sales or sharing of personal information

• The right to limit certain uses and disclosures of sensitive personal information, where applicable

• The right not to be discriminated against for exercising applicable privacy rights

The California Attorney General identifies these and other rights under the CCPA.

These rights may be subject to legal exceptions, limitations, and verification requirements.

10. Exercising Privacy Rights

To submit a privacy request or ask questions about your personal information, you may contact us using the information below.

Solutions360LLC
21400 Plane Tree Ln, Unit 101
Santa Clarita, CA 91321-4255
USA

Email: support@solutions360llc.com

We may take reasonable steps to verify your identity before processing certain requests.

We will process valid requests in accordance with applicable law.

11. Marketing Communications

If you provide your contact information, Solutions360LLC may use it to communicate with you about:

• Our services

• Consultation opportunities

• Company updates

• Educational information

• Promotions or marketing communications

We will send marketing communications only as permitted by applicable law.

You may unsubscribe from marketing emails by following the unsubscribe instructions included in the communication or by contacting:

support@solutions360llc.com

You may continue to receive necessary service-related or transactional communications.

12. Children’s Privacy

Our website is intended for healthcare professionals, businesses, healthcare organizations, and adults.

Our website is not directed toward children under the age of 13, and Solutions360LLC does not knowingly collect personal information from children under 13 through the website.

If you believe a child has provided personal information to us, please contact us.

13. Third-Party Websites

Our website may contain links to third-party websites, applications, platforms, or services.

Solutions360LLC does not control the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the applicable privacy policy and terms of any third-party website or service you visit.

14. HIPAA and Client Relationships

When Solutions360LLC provides medical billing or related services to a healthcare organization and receives PHI in connection with those services, the handling of that PHI is governed by applicable HIPAA requirements, the applicable Business Associate Agreement, and other applicable agreements.

This Privacy Policy does not replace, modify, or override a Business Associate Agreement or other written agreement between Solutions360LLC and a client.

Solutions360LLC’s role as a business associate may involve activities such as billing, claims processing, revenue cycle management, and related administrative services involving PHI.

15. Security Incidents and Breaches

Solutions360LLC maintains procedures designed to identify, investigate, respond to, and appropriately address security incidents involving information within our systems.

If Solutions360LLC discovers a breach of unsecured PHI that is subject to HIPAA, we will follow applicable HIPAA requirements and the applicable Business Associate Agreement.

HIPAA establishes breach notification requirements for covered entities and business associates involving breaches of unsecured protected health information.

Additional notification requirements may apply under applicable state or federal law.

16. Changes to This Privacy Policy

Solutions360LLC may update this Privacy Policy from time to time to reflect changes in:

• Our services

• Our website

• Our information practices

• Technology

• Applicable laws or regulations

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Solutions360LLC
21400 Plane Tree Ln, Unit 101
Santa Clarita, CA 91321-4255
USA

Email: support@solutions360llc.com

Important: Please do not send PHI or other sensitive patient information through ordinary email unless Solutions360LLC has specifically instructed you to do so.

18. Legal Disclaimer

This Privacy Policy describes Solutions360LLC’s general website privacy practices.

It does not constitute legal advice and does not replace any applicable client agreement, Business Associate Agreement, or other legally binding agreement.

Where applicable, federal law, California law, other applicable state laws, client agreements, and Business Associate Agreements may impose additional requirements.